BRIEFMADE / INFORMATION

Service terms

Clear scope, ownership and responsibilities before work begins. Last updated 21 September 2026.

1. Who you are working with

BriefMade is a trading name of John Bruce Consulting Ltd, company number 17450810, registered in England and Wales. These terms explain the basis on which projects are proposed. The company’s full details and the applicable contract are provided with your written order.

Browsing does not place an order. Submitting a quote request asks us to assess your project. Choosing the standard Website Launch scope and paying places an order for that stated scope under these terms, subject to our review and start-date confirmation. If we cannot fulfil the standard scope, you may decline a revised quote and receive a refund for unstarted work.

2. The £595 Website Launch

The Website Launch covers one responsive page of up to six sections, adaptation of one of our design directions to your supplied approved information and branding, reasonable copy shaping from that information, essential on-page SEO, privacy-friendly analytics, one contact action, two consolidated revision rounds, publication, SSL and the first 12 months of BriefMade hosting.

It also includes either connection of a suitable domain you already control or the first-year registration and connection of one available standard domain, plus either keeping suitable existing business email or setup of one standard branded mailbox for the first year. Using existing services or declining an included item does not reduce the £595 package price.

“Standard domain” means an available domain on a routinely priced extension that we agree with you. Availability is checked after submission and is not guaranteed until registration completes. If your preferred name is unavailable, we will suggest alternatives. A premium, aftermarket or unusually priced domain is outside the standard package and is never bought without your written approval of its price and terms.

Full copywriting, a CMS, extra pages, live checkout, booking systems, customer accounts, migrations, extra mailboxes, advanced integrations and other work outside this written scope require an agreed price and timing before proceeding.

3. Custom Builds

Multi-page sites, online shops, booking systems, full copywriting, premium domains, advanced analytics and other integrations follow the Custom Build route. We scope and price the work individually in writing. Nothing is agreed, charged or bought until you accept that written scope and price.

4. Timing, content and approval

The 48-hour build period starts at the time agreed in writing after scope approval, initial payment and receipt of all required content and access. Domain registration, DNS changes, mailbox activation, supplier processing, feedback or delayed content may affect the final public launch time.

You provide two consolidated revision lists within the standard package. A new direction, further rounds or work outside the agreed scope may require a quote. Acceptance is based on the agreed deliverables, not assumed from silence. The Website Launch includes seven days after handover for reporting agreed-scope defects for correction; this does not shorten any rights that apply by law.

5. Prices and payment

The Website Launch is £595 for the stated scope. Displayed prices include any applicable VAT; the quote and invoice show the applicable tax treatment. Payment is £297.50 when ordering the stated standard scope and £297.50 on acceptance before launch and source handover. Payment stages for Custom Builds are stated in the quote.

An eligible standard Website Launch can continue directly to Stripe even when you select the included new standard domain or mailbox. The selection is subject to the availability and standard-pricing rules above. Premium domains, extra mailboxes, migration, added services and later renewals are separate only when they apply and are confirmed before purchase.

6. Optional BriefMade Care

Care starts immediately when selected and is separate from the £595 Website Launch. Annual Care is £390 charged at the start of each 12-month period. Monthly Care is £39 charged at the start of each month. It includes managed hosting support from launch, SSL, backups, uptime checks, a quarterly website health summary, help from a BriefMade human and one consolidated update bundle of up to 30 minutes in each billing month.

One Care request is handled at a time. Final instructions are submitted through the private project space. Standard updates are normally scheduled in Tuesday and Thursday production windows and completed within 3–5 working days after we receive everything required. These are service targets, not guaranteed deadlines. The period pauses while we wait for instructions, content, access, approval or a third party.

The monthly allowance resets on the individual billing date. Unused time does not roll over. New pages, redesigns, extensive copywriting, product uploads, booking or payment functions, integrations, third-party troubleshooting and work beyond the allowance are quoted separately.

Without Care, ad-hoc support for an existing BriefMade website is £120 for the first hour, payable before work begins. Further time is £30 per agreed 15 minutes. Ad-hoc support does not include proactive monitoring, backups, a recurring update allowance or ongoing hosting.

Care renews through Stripe until cancelled. Annual Care may be cancelled before its next renewal and monthly Care with 30 days’ notice by emailing john@bruceltd.com. Cancellation stops future service and billing at the applicable end date. We give advance notice of price changes. Active Care after the first included hosting year covers ongoing BriefMade hosting for the agreed website.

7. Domains, hosting, email and renewals

Before registering or connecting anything, we confirm the selected domain, availability, provider, registrant or account owner, billing responsibility, initial included period and later renewal terms. You approve a new domain and are named as registrant. Domain registration does not establish trademark rights.

One standard domain and one branded mailbox are included for the first year when selected. Extra mailboxes, migration of existing messages, premium domains and later renewals are outside that included first-year scope. We state their cost before you commit. Existing services depend on compatibility and authorised access.

After the included year, hosting continues through active Care, an agreed hosting-only renewal or a move to another provider. Domain and mailbox renewals are confirmed separately. Third-party services remain subject to provider terms, availability and renewal rules. We remain responsible for our own contracted setup work.

8. Content, source files and ownership

You retain ownership of supplied materials and confirm you have permission to use them. You are responsible for approving the accuracy of business claims, prices and required legal content. BriefMade uses AI-assisted design and development with human review and browser checks.

After full payment, you receive the commissioned website source files and the rights stated in your written order to use and modify them. Third-party assets and reusable components remain subject to their licences. Domain registrant ownership and account access are handled as agreed with you.

9. Cancellation, refunds and statutory rights

Tell us promptly if you need to cancel or pause. For business contracts, any amount retained reflects the agreed contract, work properly completed and approved non-recoverable supplier costs. Unearned prepaid amounts are returned where due.

If you contract as a consumer, mandatory consumer rights apply. A qualifying distance service contract normally includes a 14-day cancellation period. Starting within it requires your express request; a lawful proportionate charge may apply for work performed before cancellation. Defective-service remedies and other statutory rights are unaffected.

10. Responsibility and disputes

We perform the agreed service with reasonable care and skill. We do not promise particular sales, earnings, visitor numbers, search rankings or conversion rates. Any project-specific limitation of liability must be clear, fair, reasonable and lawful. Nothing excludes liability that cannot lawfully be excluded.

Raise concerns through your project correspondence so we can review them and seek a practical resolution. See Contact and Privacy.